Ingen Garanti på Dell maskine med Ubuntu

Det er hvad en amerikansk lettere forbløffet Dell kunde har fundet ud af.
http://www.dellideastorm.com/article/show/67976

Her er noget af den post han har skrevet:

But wait! When we "build" my Dell, there is no longer a Complete Care (tm) plan for Ubuntu. She puts me on hold. She find out that my order was bumped out since they changed the policy on offering Complete Care (tm) on Ubuntu Dells. Why? She puts me on hold. Now comes the fun.

"Sir, Ubuntu is a third party software and applications come from sources not from Dell."

"Vista is a product of Dell?"

"No sir, but we have a relationship with MS."

"So you do not have a relationship with Canonical, the commercial company that sponsors Ubuntu?"

"Hold.........Yes we do, but the software for other things comes from third parties."

"So what if I buy a game for a Vista laptop from Best Buy? As that is a third party software..does that invalidate a Complete Care (tm) policy?"

"No, sir."

"What if I download an update from Microsoft to keep my Vista Current, how does that differ from an update from Ubuntu other than the fact the Ubuntu update actually helps my system?"

"I do not know sir. See, sir, Linux comes from all over the place and as such cannot be supported."

"I believe Redhat and even Microsoft differ with that opinion. I am not looking for support, that is another option I can click on another screen in your website. I am looking for protection from bricks. The laws of physics do not differ from one OS to the other...do they?"

"No Sir."

"Talking to your superior will not help my cause, do you have the phone number and email address of an executive do you?"

She gave it to me. I wrote an email. I expressed my concerns politely and professionally and am awaiting a response.

Cheers
Patrick L Green

og her er opfølgningen:

http://direct2dell.com/one2one/archive/2007/06/05/...

"Recently, folks like Slashdot and others reported that we are no longer offering extended warranties or CompleteCare on Ubuntu-based systems. User johnnyk submitted an idea on IdeaStorm asking us to bring back warranty options for these systems. The short answer—we will soon.

Here’s the deal: due to an ordering system glitch over the weekend, we inadvertently removed the extended warranty and CompleteCare options associated with Ubuntu systems from the configurator on Dell.com We’re working to get the issue resolved as quickly as possible. We expect to reinstate all extended warranty options and Complete Care service for the E1505n notebook later this afternoon. Any orders placed to date will ship with the warranty the customer ordered.

Customers who ordered systems when the extended warranty and CompleteCare option weren’t available will have the opportunity to upgrade at original price. More details soon."

#2
Det lød også rimeligt bizart at fordi man havde valgt et andet styresystem end Windows, så bortfaldt den udvidede garanti.

Kunne dog forestille mig at det måske ikke kun var en fejl, og da de fandt ud af folks reaktion, ændrede de deres beslutning.